ArtBox is dedicated to making our customers' buying experience as convenient, easy, and user-friendly as possible. We foresee that some of our prized customers will have complications and predicaments regarding how to place orders on our website as well as questions regarding orders. As a result of our ethos and foresight, we have provided a detailed and extensive page of information regarding orders placed for ArtBox. As more efficient methods and advancements in electronic technology are discovered, our policy for orders will be refined and adapted. We reserve the right to change, modify, add, or remove any of the following terms and conditions regarding orders at any time for any reason. Any adjustments and alterations to our order policy will be made on this page with notification. Please refer to the information herein for any inquiries or questions regarding orders. ArtBox thanks you for your patronage and will continue to strive to meet the standards of our invaluable customers.
How do I place an order?
ArtBox solely accepts orders placed online. As Artbox is an online wholesale distributor with established online order procedures, it is not practical and efficient for us to receive orders through different methods. Therefore, we cannot accept orders through phone, email, or fax. We apologize for this inconvenience and thank you for your understanding.
Are there any requirements for placing an order?
Our requirements for placing an order with ArtBox would entail that the order be placed online and meet a $50.00 minimum purchase. Any orders that amount to less than a total of $50.00 will not be accepted. Shipping and handling expenses are calculated AFTER the $50.00 minimum has been met.
Which internet browser should I use to place my order?
Currently all four major internet browsers are supported: Internet Explorer, Firefox, Chrome, and Safari.
I'm having trouble placing my order.
Our representatives are standing by to assist you with any problems you may encounter. You can reach us at (213) 243-0730 Monday-Friday 8AM-6PM and 8AM-2PM on Saturdays.
Can I hold items before I order them?
Unfortunately, ArtBox does not hold items for our customers. Unless orders are placed with priority (ex. Next Day Air), they are processed on a first come, first serve basis. As we are always updating our website and stock with new items and styles, it is extremely difficult for us to hold specific items for specific customers.
How are out of stock items indicated?
Items that are out of stock will either be hidden from our storefront or marked as 'sold out."
How do I check my order status?
The following is a guide for checking your order status:
- Please check your email for the confirmation email we sent following your order placement.
- In the confirmation email, we have provided your order number. Please use this number for checking the status of your order.
- On ArtBox Jewel's main page, at the top right you will find a link labeled Order Status. Please proceed to the aforementioned link.
- In the Order Status section, please input your order number and the email address you provided with your order and click Check Status.
Can I print my order invoice?
Yes, as soon as the order has been placed, the original order invoice will be available to print in your 'My Account' tab on our homepage.
I want to cancel my order.
As long as the order is still in progress, you can cancel your order. Please call us directly at (213) 243-0730 Monday-Friday 8AM-6PM and on Saturdays 8AM-2PM if you wish to cancel your order.
How do I pay for my order?
Please refer to our Payment Information page for payment options and information.