ArtBox values its customers above all and strives to uphold its policy for excellent customer service. We are always updating and improving our website to give our customers the best buying experience possible. As a result of our dedication, our policies will also be updated and improved. ArtBox reserves the right to change, modify, add, or remove any of these terms and conditions regarding returns at any time for any reason. ArtBox will provide notification of any changes or alterations made to this policy on this page. Please refer to this policy regarding any inquiries or questions about item returns. We apologize that you wish to return products you have purchased from us and hope to resolve any discrepancies you have regarding returns. We thank you for your patronage and will continue to strive to meet the standards of our invaluable customers.
NOTE: ArtBox takes all possible procedures with care to ensure your purchased products ship out and arrive intact and without detriment. Please note however that once your shipment leaves our store, the handling of your package is out of our control and jurisdiction. Most instances of customers receiving damaged or broken items are due to negligent mishandling of packages by the shipping provider.
What do I need to return an item?
If you need to return an item, the following will be required:
Contact ArtBox to inform of desire to return item(s)
YOU MUST CONTACT ARTBOX WITHIN 5 DAYS OF RECEIPT OF GOODS TO RETURN PRODUCTS. THE ONLY ACCEPTABLE FORM OF CONTACT FOR RETURNS IS BY PHONE (213-243-0730) OR EMAIL. METHODS USED THAT DEVIATE FROM THIS PROCESS WILL NOT BE APPROVED OR ACCEPTED BY ARTBOX.
Please note there will be a 15% restocking fee for non defective merchandise.
Invoice number, item number, item quantity, and item color
Reason for return of item(s)
Original copy of invoice
RA/RMA (return merchandise authorization) number
All return items must be in original purchase condition along with original packaging and associated accessories. Any return items you received with tags/labels attached must be returned along with tags/labels intact.
How do I return an item?
The following is the process for returning items.
Please note: ALL SALES ARE FINAL. ALL REFUNDS ARE STORE CREDIT ONLY, NO EXCEPTIONS. RETURNS MADE USING METHODS OTHER THAN THE FOLLOWING WILL NOT BE APPROVED OR ACCEPTED.
You must first contact ArtBox by phone to inform of desire to return items. You will need to provide the invoice number for your order, the item number(s) [Ex: 11172] of the item(s) you want to return, the quantity of the item(s), and the color of the item(s). Once approved, an ArtBox employee will issue you a RA/RMA number. After receiving your RA/RMA number, please write it on the original copy of the invoice and the box used to ship your return in an evident, obvious area. You will need to ship the box with your original copy of the invoice and the items you wish to return to ArtBox.
Packages returned due to delivery failure.
In some instances, orders returned due to failure of delivery; multiple delivery attempts, unclaimed deliveries, undeliverable shipments, customer error, insufficient address information, or delivery refusal will be issued as store credit to the customer minus a 15% restocking fee of the value of the purchased merchandise and all freight charges.
When can I expect my replacement items?
You can expect replacement items within 3-7 business days after receipt of goods and verification of receipt by ArtBox. Please refer to the specified shipping carrier for any questions regarding shipping arrival times. Replacement items are for broken, damaged, defective, or incorrect items. Replacement items will not be issued for items returned due to customer dissatisfaction, only store credit.
When can I expect my store credit?
Store credit will generally be logged into our customer database the same day or the day after we receive and verify the return. You may choose to use your store credit for your next order or whenever you so desire.
Are there special instructions for returning multiple boxes?
If you have multiple boxes/shipments to return, you will be issued one RA/RMA number for all boxes/shipments. Please write the RA/RMA number on EACH invoice and box/shipment and ship to ArtBox.
The shipping box and item are both damaged, what should I do?
If the shipping box is also damaged, you will need to provide a box for the shipment back to us out of your own expense as we cannot provide those for you. The process to ship a return to ArtBox will still be the same.
My package is lost or I never received it, what do I do?
Please contact us during our hours of operation for assistance.